Samsung now offers Apple-style same day repairs at its best buy stores. The new service is available to customers who have a Samsung Galaxy device and have had it serviced by a Samsung authorized service provider. Customers can bring their device to any of the best buy stores and have it repaired or replaced in the same day. “We are excited to offer this unique service that gives our customers the convenience they need and deserve,” said John Herrington, vice president of product marketing for Samsung Electronics America. “We know that our customers love being able to take their devices to one place and get them fixed or replaced quickly.” The same day repair service is available on all Samsung Galaxy devices, including the Galaxy S6, S6 Edge, S7, S7 Edge, Note 5, Note 7 and A8 (2018) models. Customers can also use the service on other brands of smartphones if they have had their device serviced by a Samsung authorized service provider. ..
The most important thing about the new deal with Best Buy is the same-day repairs. Being without your phone is never a good thing, so having the option to bring it to your local store and so you can walk out with a fixed device quickly is fantastic.
Unfortunately, foldable devices won’t be eligible for same-day repairs. Samsung said Galaxy Flip and Fold devices are excluded, presumably because they’re more complicated to fix than traditional smartphone screens.
The repairs will be performed by what the company calls “Samsung-certified Geek Squad agents.” That should mean that they’ve been fully trained to deal with the specifics of working with a Samsung phone. Samsung also says, “Samsung-certified agents only use Samsung parts, so rest assured that your phone will be restored back to the way it should be.”
Another excellent convenience that adds to the Apple-like experience is the ability to schedule your repair appointment online, which means you won’t have to walk into Best Buy and wait for someone to be available.
As mentioned, the new Best Buy partnership starts in early November, so you’ll need to wait a little while before you can bring your phone in for repairs.
